Learn how to manage change effectively within a business

Managing Change within a business requires careful planning, strategy, careful management and implementation whilst consulting with your team throughout the process.

Rather than being reactive to change within your business, you can be proactive, prempting any neccessary changes that may occur and being prepared to manage the changes as they are occurring.

This course covers the the skills and knowledge you will need to manage change effectively within a business.

Course Content

There are nine lessons as follows:

Lesson 1: Scope and Nature of Change Management
Change
Maslow’s hierarchy of needs and change
Common changes within business
Specific types of change in business
Tools for identifying if change is needed
Ansoff’s matrix
Boston matrix
Pestle analysis
An analytic approach change management

Lesson 2: Organisational Change Management (OCM)
Introduction
Goal setting
The pillars of organisational change management
The development of an OCM Strategy
Types of organisational change management strategies
Behavioural economics and behavioural science
Framing
Data collection

Lesson 3: Change models
Forces for change
Challenges
7 common change process models
Kubler ross model
Bridges transition model
Nudge theory
7s model
Lewin’s change model
Kotter
Adkar model

Lesson 4: Responses to change
Introduction
Science and shifting norms
How does organisational change impact people?
Resistance to change and employee doubts
How to counter resistance to change
Reverting back
Responding to staff transparently

Lesson 5: Behavioural change in individuals
Introduction to human behaviour change
3 steps in choosing a relevant approach
Behaviour and the brain
Stages of change model

Lesson 6: Techniques, interventions and approaches
Behaviour change techniques
Link the change technique to an intervention
The staircase model: an example of persuasion
Professional development as a behaviour change technique
Planning for change: different approaches
Data-driven change: analysis and re-analysis

Lesson 7: Sustainable change
Why implementing sustainable change is important
Approaches to sustainable change
A model for sustainable change
Installation vs implementation
Neuroleadership
Support systems
Choice architecture

Lesson 8: Succession planning
Prioritising succession planning
Critical roles
Approaches to succession planning
Agile project management
Business analysis as part of succession planning

Lesson 9: Problem Based Learning (PBL) Project

The Aims of this course are:

Define change and change management, including the types of changes that can occur.

Learn how to plan, implement, and respond to change in organisations and workplaces.

Analyse a variety of change process models and review their potential outcomes.

Learn about human and organisational responses to change, including overcoming resistance to change.

Explain at an individual or personal level what underpins human behaviour change, what change does to the brain, and the basic science behind habit formation.

Explore behaviour change techniques in the context of specific interventions, applied at the personal level, and discuss the use of analysis and re-analysis in implementing more effective change.

Explain techniques to sustain change.

Define succession planning and how it can minimise the impact of change on a workforce or business and lead to successful business outcomes.

Decide on appropriate change techniques and strategies needed for a specific organisation.