Understand more about Emotional Intelligence- a must for any leader

Emotional Intelligence is the ability to be able to process your internal world, understand yourself and then be able to react to the outside world accordingly.

Having higher emotional intelligence will help you navigate relationships, have difficult conversations, become a more effective leader as well as manage staff better. This course works through what Emotional Intelligence is and effective ways in which you can increase your emotional intelligence.

The Lessons covered in this course are:

Lesson 1. Emotions and Emotional Intelligence
Introduction
What is Emotional Intelligence?
Social Intelligence and Emotional Intelligence
Understanding Emotions
Models of Emotions
Emotional Development
Elements of Emotional Intelligence
Why Study Emotional Intelligence?

Lesson 2. Biology of Emotions
Development of Emotions
Infancy
Toddler to Early Childhood
Middle to Late Childhood
Adolescence
Nervous System and Emotions
Theories of Emotion
Unusual Sensory States
Highly Sensitive People
Synaesthesia

Lesson 3. Emotional Intelligence Models
Ability Model (Salovey & Mayer)
Performance-based Model (Goleman)
Competency-Based Model (Bar-On)

Lesson 4. Measuring Emotional Intelligence
Why Measure Emotional Intelligence?
Prediction of Performance
Improves Relationships
Leadership
EI versus IQ – Stability
Measures of Emotional Intelligence
Self-Report
Specific Ability Measures
Bar-On’s Emotional Quotient Inventory (EQ-i)
Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
Other Report/Observer Ratings

Lesson 5. Emotional Intelligence Applications for Employing Staff
Why is Emotional Intelligence Useful at Work?
Workplace Harmony
Employee Retention
Social Competencies
Predicting Success
Recruitment
Interviews
Recruiting Team Members
Recruiting Leaders
Ethical Considerations of Using EI in Recruitment
What About Low EI?

Lesson 6. Emotional Intelligence Applications for Managing Employees
How Can Emotional Intelligence be Applied to Workplace Management?
Leadership & EI
Leadership Training
EI in Management
Training Employees
Limitations of Training Programs in EI
Empirically Based Training Programs
Employee or Freelance Workers
Stress Management
Workplace Culture

Lesson 7. Emotional Intelligence Applications for Marketing
EI in Marketing
Applying EI Theory to Marketing
Using EI in Marketing
Consumer Behaviour
Empathy
Social Skills

Lesson 8. Applications in Relationships and Self-Awareness
Self-Awareness, Emotional Intelligence, and Wellbeing
Negative Self-Talk
Procrastination
Stress
EI & Relationships
Romantic Relationships
Other Relationships
Building Relationships
Arguments and Discussions
Conflict Management
EI & Relationship Strategies
Setting Goals
Considering Alternate Perspectives
Writing Redirection Phrases and Feeling Statements Ahead of Time
Tools for Developing Self-Awareness

Lesson 9. Applications in Education and Training
How Our Emotions Affect Our Education
Attention & Emotion
Emotional Intelligence & Studying
Emotional Intelligence & Academic Performance
Teaching and Emotional Intelligence
Self-Assessment of EI
How Teachers Model Emotional Intelligence in Classroom Settings
Resilience
Social and Emotional Learning
Classroom Tools for Developing Emotional Intelligence
Mood Monitor
Journaling
Reflection
Education at Work
Communication
Facilitation and Engagement
Motivation